Frequently Asked Questions

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3–7 business days for processing and production before your order ships.

HOW LONG IS THE SHIPPING TIME?

Average shipping time: 2–5 business days.

Please note that unexpected circumstances such as natural disasters, holidays, severe weather, or carrier delays may affect delivery times.

While most orders arrive within the estimated timeframe, we cannot guarantee an exact delivery date. Any delivery delays caused by the shipping carrier are the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

Yes! You can cancel your order within 24 hours of placing it with no cancellation fee.

To request a cancellation, please contact us as soon as possible with the subject line “CANCEL”.

Please note that if your order has already been shipped, we may not be able to cancel it.

I HAVE ENTERED AN INCORRECT ADDRESS. WHAT SHOULD I DO?

If you entered your address incorrectly or made a spelling mistake, please reply to your order confirmation email with the correct information.

Please notify us immediately. We can usually correct the address within 24 hours, as long as the order has not yet been shipped.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

We carefully package every item with extra protective padding. However, products can occasionally be damaged during transit.

If your item arrives damaged, please contact us and provide:

• Your order number

• A clear picture of the damaged product

Once we receive this information, we will be happy to assist you and, if applicable, send you a replacement free of charge.

I HAVE A QUESTION THAT WASN’T ANSWERED. CAN YOU HELP?

Of course! If your question hasn’t been answered here, please feel free to contact us.

Our support team will do our best to respond within 24 hours. 😊